Office 365  Office 365

View the most commonly asked questions regarding the new email environment.

How do I create a signature in my SSND CP e-mail account?

Inserting a signature (usually includes the person’s first name, last name, ministry and telephone number) at the bottom of every e-mail you write.
A step-by-step tutorial will take you thru the process of setting up signatures.

How do I create a desktop shortcut to SSND CP Webmail?

Creating a desktop shortcut in Windows to your SSND CP e-mail or any other website is very similar. You can use these same steps to create shortcuts to other web sites that you frequently visit. A desktop shortcut provides quick and easy access to a website, program, or file. Follow these steps to create a desktop shortcut to the Central Pacific Office 365 Outlook online on the web site.

How do I add a Contact in my SSND CP e-mail account?

View Microsoft's instructions on adding a contact.

How do I access my SSND CP e-mail account?

To access your SSND CP e-mail account, you will need to know your email address. In most cases, your user name is your first initial and last name @ssndcp.org. If you are not sure what your email address is, please contact our IT Helpdesk Support line at 1-800-373-7521.

If you have your login information, open your browser (Edge/Chrome/Firefox/Internet Explorer) and type https://outlook.com/owa/ssndcp.org in your URL field (found at the top of your screen in your browser).

I have been locked out my SSND CP e-mail account. What do I do to regain access?

If you have tried multiple times to access your SSND CP e-mail account by going to https://outlook.com/owa/ssndcp.org and have not been successful in logging-in, please contact the IT Helpdesk support line by calling 1-800-373-7521. We will assist you in resetting your password and regaining access to your account.

Outlook Nav  Outlook Desktop Software

How do I create a signature in my SSND CP e-mail account?

If you have your SSND CP e-mail account synced to your Outlook, click here for a step-by-step tutorial on creating a signature. Signatures usually include your first name, last name, ministry and telephone number and are automatically included in every e-mail you create and send out.

How do I add a Contact in my SSND CP e-mail account?

If you have your SSND CP e-mail account synced to your Outlook, click here for a step-by-step tutorial on adding a Contact in Outlook.

Security Nav  Security

Should I be installing my Windows Updates?

Yes. In most cases, your computer/laptop will inform you when new updates are ready to install. When that occurs, follow the prompts which usually request a reboot of the computer after updates have been downloaded and installed. If you have questions about your Windows updates or need additional assistance verifying that you are installing them, contact us directly at 1-800-373-7521 or helpdesk@ssndcp.org.

I think my computer might have a virus, what should I do?

Anytime you think your computer has been compromised in any way, we recommend that you call us immediately 1-800-373-7521. There are various ways we can verify if your computer has been compromised or has a virus and can work with you on repairing it.

What should I do if I receive a suspicious call from someone in “Tech Support”?

Any SSND CP IT staff that calls you will identify themselves as such and will generally let you know what campus they are calling from. We never ask for any credit card information or any kind of payment for receiving tech support. We are normally responding or following-up to a request made by the community or leadership. To report any suspicious tech support calls, contact us at 1-800-373-7521 or helpdesk@ssndcp.org.

Windows Nav  Windows

How do I know if I have Windows XP or Windows 7?

A quick way to learn if you have Windows XP or Windows 7, is by going to your Start button ( ) and click on “Run”. When the Run window appears, type winver and press enter. Another window will appear letting you know what version of Windows you have. Click “Ok” to close window.

Word Nav  Word

How do I fill out a document (PDF or Word) that was sent to me and I need to send back?

You may receive an Adobe PDF or Word document that needs to be filled out (for travel, registration, etc.) and then returned via e-mail. The key to working with the documents is SAVING them locally on your machine after you have filled out the information. After saving the document locally, you re-attach it to your response and e-mail back to appropriate recipient. Click here for a step-by-step tutorial on how to fill out a document and e-mail back to recipient.

 

Additional uncategorized FAQs:

Can a new topic for a tutorial be requested?

We are always looking for new topics to write about and are willing to create tutorials for you. If there is a topic or a tutorial you would like for us to consider, e-mail us at itc@ssndcp.org.

How do I contact IT?

To contact the SSND CP IT Staff, you can call us at 1-800-373-7521 or e-mail us at helpdesk@ssndcp.org.

What should I do if my computer is running slow?

If your computer is running slow, we recommend that you contact us directly at 1-800-373-7521 or helpdesk@ssndcp.org. We can then make an appointment with you to help identify what the issue is. We do not recommend that you take your computer to a repair store since most of our equipment is under warranty and can be replaced without additional costs.

 

Want to learn more?

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School Sisters of Notre Dame

320 East Ripa Avenue

St. Louis, MO 63125

Phone: 314-561-4100

info@ssndcp.org

 

© 2017 School Sisters of Notre Dame

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